Term & Conditions
These online shopping terms and conditions apply to all orders which you, the customer, place using this website.
Orders for Delivery Outside the UAE
Unless otherwise specified the materials on this website are directed for delivery only within the Dubai. We do not represent that any item referred on this website is appropriate for use or available in locations outside Dubai. If you choose to access this website from locations outside the Dubai area you are responsible for compliance with local laws if and to the extent local laws apply.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
Colours, Specifications and Dimensions of Products
We have made every effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, All indoor and outdoor plant are subject to seasonal availability.
Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:
Offer you an alternative item of equivalent quality and price if this is possible; or
Cancel the item from your order
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, Email address). For details on how we use this information, please read our Privacy Statement.
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.
The contract between us
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order (“Order Confirmation E-mail”).
Products are invoiced in Dirham at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
You may pay for the items which you order by Cash on delivery only. We cannot accept cheques.
Deliveries are made between Sunday to Thursday.
We make every effort to dispatch items on time. If we are unable to deliver the items within your chosen date, you are entitled to cancel the order If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer service 056 2 056 888 quoting the order reference contained in your Order Confirmation Email.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full. You will be asked to sign for acceptance of the goods which makes it understood that the goods were received in good condition. However, if upon opening the package you find something missing or broken, please contact us immediately and a customer care representative on 056 2 056 888 who will be able to assist you.
If you wish to cancel your order, please contact our Customer Services 056 2 056 888. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy (below).
Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping, packaging and shipping)..
If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.
We will reimburse any reasonable costs you incur in returning the following items to us:
items we delivered to you in error;
items which were damaged upon delivery or are defective or incorrect;
items which are substitutes for items originally ordered which we were unable to supply.
Until you return such items to us you are responsible for their safe keeping and taking reasonable care of them.
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we sent the Dispatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this website and Terms and Conditions
We reserve the right at any time to make changes to this website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the on line shopping Terms and Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
A refund may be requested if an item has not been shipped. In case it has been shipped, we can refund the paid amount minus cost of shipping and wrapping. However, to guarantee the freshness of plants, an item cannot be returned for a refund if it has already been shipped and received by recipient. It may still be exchanged. Please read exchange policy above.